Business name:
Key Pointe Usability Consulting, Inc

Address:

706 - 318 Homer St, Vancouver, BC, V6B2V2

Business phone:

604 649 2401

Email:

.(JavaScript must be enabled to view this email address)

Website:

http://www.keypointe.ca

Services:

Technical Writing

Documentation Planning: To start off on the right foot, plan your documentation project. List out the topics you need to create, any other tasks, coordinate with other departments to ensure their needs are met in the documentation, and figure out a time estimate.

Subject Matter Expert Interviews: To find out what to write, subject matter experts need to be interviewed (and prodded?).

Content Writing: Once you’ve planned the topics, create them.

Finalize the Help System: Make sure that users can find the information they need with indexing and search terms. Compile the help in the required formats and distribute the help.

Information Architecture

Evaluation: You create content that people never read but that you need to produce because everyone else does it so you have to do it, too (which afterwards get lost in an electronic abyss). Review your existing content in the context of the user needs.

User analysis: The only way to know if you’re delivering what your customers need is to find out why your product helps them, on a very granular level. By interviewing users you can find out how you are succeeding and failing with the people who use your product.

Content analysis: Content easily gets lost, out of date, or simply does not serve the reader. Review your content with your user needs at hand, and figure out if the content is appropriate.

Site Map and Navigation: Based on interviews and input, establish a high level structure for your site. Take the guess work out of where the information goes by ensuring that all relevant content has a place.

Wireframes: Define your layout for the page level organization and content. Ensure that the visual designer doesn’t have to guess at the information requirements by providing suggested information templates for the designer to work from.

 

Years experience:

8 years

Career profile:

Key Pointe is the small, high quality, service oriented consulting company created and maintained by Theresa Putkey.

Seeing that technical writing was often used as a salve to fix bigger communication and interface design problems, she moved into usability, user experience, information architecture work to ensure that companies used their dollars most effectively.

Why? Because she look for usability in everything and bad experiences make her really frustrated.

Industry expertise:

Please see Theresa’s resume.

Tools:

Please see Theresa’s resume.