Business name:
Senior Technical Author/Writer

Address:

Vancouver, British Columbia

Email:

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Services:

IT software user documentation and instructional design
Information architecture
Documentation project management
User experience consulting
CMS consulting

Years experience:

30

Career profile:

As a professional technical writer working in the IT arena, I specialize in planning and structuring information for documentation and training, and producing user-level and customer-facing software instructional documentation, such as tutorials, user guides, training guides, help applications, and technical support information. I have created proprietary documentation for private corporations and I have authored best-selling retail software books.

In short, my experience includes:

• 20 years as a professional writer and author
• Expertise in user-assistance IT documentation
• Design, illustration, and presentation planning
• User acceptance testing
• UX design
• Agile development
• IT Project management
• Broad knowledge of a variety of technologies including Web, illustration, publishing, content management, office suites, email marketing, CRM, and database technologies
• Extensive experience in multiple industries including economic research, medical research, aviation transportation, mechanical engineering, mass media publishing, newspaper production, software development, cloud computing, procurement, RFID, and VoIP
• Team building, mentoring, and supervisory
• Instructional developer and instructor (BCIT)
• Drupal CMS site Builder
I have worked with many of the world’s largest publishers (McGraw-Hill, MacMillan, Sybex, Ventana, QUE, New-Riders, Ziff-Davis, ElementK) to author globally distributed periodicals and reference works. My past clients include high-profile IT companies (Corel, Adobe, Macromedia, Quark, and Jasc) to medium-size local Vancouver organizations such as BC Cancer Agency, Business in Vancouver, Canadian Airlines International, The Arthritis Society, WYSIWYG Graphics, Enameltec Porcelain Industries, Sitemasher, Simon Fraser University, BCIT, Electric Mail, M4Internet, J2 Global, Creation Technologies, Ritchie Bros Auctioneers, VeriChip Corporation, and Polycom.

Industry expertise:

Extensive experience in information architecture creating user-facing technical documentation, user assistance tutorials, social media publishing, instructional technical training, and computer lab workshops. Subject matter expert digital publishing, vector illustration, bitmap illustration, and general publishing technologies (including offset printing and mass media publishing). Experienced Drupal content management system site builder.

Tools:

MS Office (expert), Outlook, Lotus Notes, Salesplace CRM, OpenOffice, Adobe CSX (expert), Adobe Technical Communicator Suite, CorelDRAW Graphics Suite (guru), Drupal 6, Linux, Wordpress, Camtasia/Captivate, Inkscape, MacOS, Windows 3.1 through 7.