Address:

43 East 45 Ave.
Vancouver, BC
V5W 1W6

Business phone:

778.881.3810

Mobile phone:

778.881.3810

Email:

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Services:

Software Documentation: needs analysis, materials design (online / PDF / printed), online help creation, writing and editing, project management.

Web content: page design, writing, editing.

Other writing and editing.

Years experience:

29 years technical writing and management experience in the software industry.

Career profile:

Technical writer and manager with extensive experience in the software industry, principally with computerized accounting packages. 

With Sage Software:
> Set the direction, content, and technology for all printed and online reference materials for Sage Accpac ERP.
> Released French, Spanish, and Chinese language products for each successive version of Sage Accpac ERP.
> Instrumental in the design of materials used throughout Sage North America.

With previous companies:
> Member of the original team that created and introduced Accpac accounting products.
> Managed translation of word processing suite into French, Spanish, and German for Sharp, Japan.
> Deployed first French, Spanish, and Chinese translations of Accpac ERP products and managed translation for Simply Accounting French and Spanish.
> Managed doc groups of up to 13 people.

Industry expertise:

Computer software (including financial and operational modules such as point-of-sale, purchasing, and job costing), word processing software, software development kits, communications software (phone tree and fax modules).

Tools:

Microsoft Word, Microsoft Powerpoint, Microsoft Project, Robohelp, MadCap Flare, Adobe FrameMaker, Help and Manual, Adobe InDesign, Adobe Acrobat Professional, Adobe Dreamweaver, CSS, Installshield, Demoshield, MS Visual SourceSafe, Accpac Accounting Software, Simply Accounting, and various screen capture programs and paint programs.