Business name:
Barefoot Consulting

Email:

.(JavaScript must be enabled to view this email address)

Website:

http://www.linkedin.com/in/kevinbarefoot

Services:

My work begins after customers have purchased your software: How will they learn to use the tool? Who will they call if they can’t? What if they need to work in another language?

I have over ten years experience as a technical writer and can create and edit software end-user and service documents such as: release notes user guides, online help, white papers, FAQs, technical bulletins, technical support web sites, factory and field installation guides, presite, and troubleshooting procedures.

I also have several years experience as a software support manager, and can assist with the commercialization of your product from a service perspective. This involves defining a support plan covering areas such as: service risks, tools, and profitability; beta programs; end of life or migration; documentation; training; translations; call reporting; and maintenance requirements.