Business name: Creativetech Services Address: 326 15th Avenue West
Vancouver, BC
V6G 1M2
Business phone: 604-789-7607
Email: .(JavaScript must be enabled to view this email address)
Website: http://www.getcommunications.ca
Services: 
Technical and Marketing Writing and Information Design
Business Analysis
Multimedia Production
Online Help Systems
Marketing Materials Design and Production
Salesforce CRM Advanced Administration
White Papers
Media Releases
Years experience: 15+ years of experience
Career profile:
Senior Technical Communicator / Technology Marketing Specialist / Business Analyst
Based in Vancouver BC, creativetech was founded by Eric Westra in 1996. Eric’s hybrid blend of experience in technology, technical communication, journalism and the media, offers a set of complementary skills designed meet your project challenges with a fresh perspective. Excellent writing and editorial capabilities are ready to work in tandem with competencies in web content management, business analysis, marketing, and a variety of online technologies. You can expect quality and precision in a wide variety of deliverables.
The focus for Creativetech is to provide Project Success Services—ensuring cost effective, on-time and on-budget completion of enterprise-level solutions. Please see the website listed above for more information.
Industry expertise: CAREER EXPERIENCE
Technical and Marketing Communications Consultant
content management systems and content development
design and deployment of customized monthly newsletter
information design and writing of content for several corporate websites
design and writing of marketing communications pieces (approx. 325)
globally-published technology articles
sales proposals — including two winning proposals for U.S. Dept. of Homeland Security
re-design and deployment of 4 corporate websites
more than two dozen multimedia solution productions in multiple formats
application solutions research
corporate media releases and media relations strategies
management of web development and communications department staff
development of a patented data broadcast system
Technical Writer and Editor
approx. 3000 pages of user documentation in print, online and PDF formats
more than a dozen technical white papers
documentation graphics and index-proofing for major software releases
Business Analyst
business process, cost benefit, gap, and requirements analysis
Salesforce CRM deployment and advanced administration
Network Support Analyst
Dealing day-to-day with end user issues gives you an terrific perspective on being technically challenged. From that point forward, usability, documentation and making assumptions about what users really want, are no longer taken for granted.
Further work experience details are found in the Curriculum Vitae (available upon request)
Tools: APPLICATIONS/PLATFORMS/LANGUAGES
Advanced MS Office (PowerPoint, Word, Excel, Visio)
Adobe Creative Suite (Photoshop, Illustrator, Image Ready, InDesign)
Salesforce CRM
Adobe Technical Communications Suite (RoboHelp, Captivate, Acrobat, Framemaker)
MS SharePoint Server
Adobe LiveCycle Designer
Madcap Flare
Techsmith Camtasia Studio and SnagIt
HTML, CSS
XML
SQL
Powerhouse RAD
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