Business name:
Digital Dimension Consulting Inc.

Email:

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Website:

http://www.digitaldimensionconsulting.com

Services:

1) Product Documentation - We help you create documentation for your Hardware or Software products. Our services include both print documents and online help.
2) Process Documentation - We can create process documentation for your internal processes. We help create templates and process documents for Development, Quality Assurance, Support, and Systems departments. We can also help you create Design Documents,  Functional Specifications, and Business Requirement documents.
3) White Papers - We can help your Marketing department create excellent White Papers covering various areas such as Architecture, Security, Process, Quality and Disaster Recovery.
4) Wiki - We help you choose and implement Wiki in your organization. We also help you organize content in the Wiki in the most optimum manner.
5) Single Sourcing - We help you choose the right tools for your single sourcing needs.
6) Content Management Systems - We can implement SharePoint in your organization.

Years experience:

12

Career profile:

1) Sri entered the field of Technical Writing after completing his Bachelor’s Degree in Business Administration majoring in Marketing and Computers. He holds a post-graduate Diploma in Information Technology. He has also completed a certification in Business English Communication (BEC-2) from British Council & Cambridge University. He started his career working in two small German IT companies creating documentation for ERP and CRM solutions. He then moved to Infosys Technologies, a global IT company. As part of Infosys, he created user documentation for Enterprise Applications, Digital Video Solutions, and Defence applications. He achieved the Capability Maturity Model Level 5 (CMM 5) for his project. He was extensively involved in requirement analysis, effort estimation, project planning and tracking, defect analysis and prevention, process improvement, client interfacing and team management.

2) Prarthna entered the field of Technical Writing after completing her Bachelor’s Degree in Business Administration and her Masters in e-Business. She also holds a post-graduate Diploma in Quality Management. She started her career working in a small documentation firm, where she created documentation for Banking and Security products. She then moved to Infosys Technologies, a global IT company. As part of Infosys, she created user documentation for Banking, Education & Research, and Retail. She was awarded a ‘Departmental Award for Excellence in Innovation’ for an organization-wide initiative. She was extensively involved in requirement analysis, effort estimation, project planning and tracking, defect analysis and prevention, process improvement, client interfacing, and team management.

Industry expertise:

Enterprise Resource Planning
Customer Relationship Management
Customer Experience Management
Enterprise Application Integration
Banking
Digital Video Solutions
Defense
Education
Retail

Tools:

FrameMaker 7.0, Webworks
RoboHelp
Microsoft Visio
Adobe Photoshop
Adobe Illustrator
Wiki
SharePoint